Edcomm Banker’s Academy has recently updated its Transaction and Procedures for Customer Service Officers (CSOs) training program.
New York, NY, February 08, 2010 -- Edcomm Banker’s Academy has recently updated its Transaction and Procedures for Customer Service Officers (CSOs) training program to include new information and additional activities. CSO Transactions and Procedures has been revised as part of Edcomm Banker’s Academy’s commitment to providing the most up-to-date and pertinent financial services information.
CSOs play a major role in helping to provide every customer who visits the bank with superior service. Therefore, CSOs must know the proper policies and procedures for opening accounts and managing them for their customers. Through training, CSOs will get to know the needs of the bank’s customers, become familiar with banking practices and account activity and learn how to provide each and every customer with an ongoing, pleasant experience.
CSO Transactions and Procedures, from Edcomm Banker’s Academy, is an interactive training program that teaches CSO’s everything they need to know to be successful at creating and managing accounts at their bank. Beginning with an explanation of how to identify and service different types of customers and companies, the program goes on to teach students about the procedures for opening accounts, such as debit card and checking accounts, and also how perform Know Your Customer (KYC) processes. CSO Transactions and Procedures also teaches students how to manage the account lifestyle by covering how to perform account maintenance, account closure, branch operations, and much more.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001, USA
Tel: +212.631.9400
Fax: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com
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