Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large companies.
Microsoft Great Plains/Dynamics GP outsourcing options for mid-size and large
companies.
Microsoft Business Solutions, for its Axapta Dynamics AX product line,
introduced version upgrade (including customization) option through 10 strategic
partners, located offshore in India and China. At this point of time, Axapta is
targeting larger clients in general, where GP with its broad legacy customer
base in US, Canada, Australia, New Zealand, UK, Middle East, South Africa and
Latin America is usually associated with mid-market or smaller corporate clients
(however there are multiple cases where large accounts implemented GP
successfully Worldwide, integrating it with local ERPs in the countries, where
GP is not supported or not localized). Following globalization tendency,
Microsoft Great Plains partners have to outsource their call centers to India,
however Philippines is probably also very good option, considering the
historical fact of MatchData Project accounting acquisition by Great Plains
Software and turning it into its subdivision in late 1990th, prior to being in
turn acquired by Microsoft. Lets look at the options and challenges for you,
potential customer and your MBS servicing partner
Centralized Call Center. Yes, this is what is usually meant, when MBS partner
has to switch away from group-of-consultants-cowboys type of model to CRM driven
servicing organization. Imagine you can call your MBS partner anytime, when
you have an urgent or regular issue and always get somebody technically and
functionally trained and experienced on the phone the same minute, who can pull
your records and begin serve you right away. Such a call center might not always
be economically feasible to be hosted in USA, but with the current technological
advances in VOIP and IP telephony incoming calls might be reasonably easily
redirected to the offshore or nearshore location as needed.
Remote Support Technologies. Remote teleconferencing is supplemented with
Websessioning: gotomeeting.com, remote desktop connections, VPN technologies to
name a few. You should also be ready to adopt such cost efficient worldwide
calling solutions as skype to make your life as IT manager easier.
Great Plains Technologies. Microsoft Dexterity or former name for the GP shell
is Great Plains Dexterity being architectured more then 10 years ago still
has very good options to be supported remotely: Dexterity chunks, DYNAMICS.DIC
with customization code to enable customization upgrade, etc. Latest trend to
enable MS Office and Sharepoint integration is also the opportunity to entrust
your customization, integration and reporting needs to the partner, deploying
offshore developers
US Partner with Offshore development facility. This is in our opinion the
optimal scenario, which gives your centralized call center benefits and secures
local face-to-face high level functional consultants visits.
Step-by-step. When we are talking about outsourcing switching and innovation
we should be reasonably conservative. Customers should not be shocked by sudden
change it should be step-by-step. Try to think about the fact that Microsoft
itself is using outsourcing technology and kind of in the process of beginning
to recommend it to its customers.
Please do not hesitate to call or email us: USA/Canada: 1-866-528-0577,
1-630-961-5918, Europe: +44 20 8123 2580, +45 36 96 55 20, Mexico:
52-55-535-04027 help@albaspectrum.com
Andrew Karasev is Chief Technology Officer at Alba Spectrum Technologies (
http://www.albaspectrum.com
http://www.ronix-systems.de
http://www.enterlogix.com.br )
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