Alba Spectrum Group announces its line of Microsoft CRM 1.2 and Microsoft Dynamics CRM 3.0 enhancements and plug-ins. This press release is dedicated to Online Ticket Trouble Tracking System (OTTTS)
Chicago, Houston, Sao Paulo, Bogota, Mexico City, Santiago
skype: albaspectrum
Alba Spectrum Group announces its line of Microsoft CRM 1.2 and Microsoft
Dynamics CRM 3.0 enhancements and plug-ins. This press release is dedicated to
Online Ticket Trouble Tracking System (OTTTS)
• OTTTS overview. Easy-to-use application for production in call centers. The
OTTTS is a web application designed to be easy to use and allow fast reporting
of cases and tickets. Its simple interface makes it easy to train users to
report tickets and problems through a web site.
• Web Access. Accessible to everyone - everywhere. The web application enables
your users or customers to be anywhere with an Internet connection. In
addiction, OTTTS allows your customers to check on their tickets online during
the entire solution process.
• Integrated ticket system. All the tickets created on OTTTS are immediately
integrated with Microsoft Dynamics CRM, all customer data from Microsoft
Dynamics CRM are available on OTTTS; for each new ticket created on OTTTS a case
is created on Microsoft Dynamics CRM, allowing the company to manage all
information in a proper way, by using the standard Microsoft Dynamics 3.0
functionalities.
• Integrated into MS CRM. And behind all this - a CRM system. OTTTS adds
important features to Microsoft Dynamics CRM. This powerful CRM with a
distributed call center production solution combines these tools to make your
business more user-friendly and efficient.
About Alba Spectrum Technologies. Alba Spectrum Technologies is joint venture of
several IT and business consulting companies, now operating as single business
entity. We have local presence in the USA, Latin America & Brazil, Germany,
Russia, South East Asia and Oceania. We believe in the coexistence of Java
(J2EE, EJB, Linux, Unix) and Microsoft (.Net, C#, VB) platforms and systems and
specialize in several product lines and cross platform integration,
customization, heterogeneous report design, plus we provide ERP systems
comparison and reviews, not being committed to just on MRP platform. We also
stake on XML cross-platform data interchange to be advanced in the coming
decade.
Alba Spectrum Technologies websites:
http://www.albaspectrum.com
http://www.greatplains.com.mx
http://www.enterlogix.com.br
help@albaspectrum.com Europe:
+44 20 8123 2580, +45 36 96 55 20, Canada: 866-528-0577, USA 1-630-961-5918,
Mexico: 52-55-535-04027, Brazil: 55-11-3444-4949 skype: albaspectrum
|
Share: