“We always know more than we say and always say more that we can write
down,” according to Dave Snowden, director of IBM's Cynefin Centre for
Organisational Complexity, who gives the keynote presentation at this year’s
Institute of IT Training (IITT)'s National Trainers’
Conference, which takes place on Tuesday 18th May at the Royal Court Hotel,
Coventry.
In Snowden’s view, this provides us with one of the key rules by which
to manage knowledge in organisations. In his keynote speech, Snowden will outline
the three types of knowledge management:
Content management – what everyone does, with varying degrees of success.
Narrative management – managing and making the most effective use of what
people within an organisation say.
Context management – managing the knowledge that people can’t say
and can’t write down.
Using examples from his – and IBM’s – experience, Snowden
aims to provide guidelines for the effective management of each of these forms
of knowledge. He will be arguing for the need to bring ‘humanity’
back to training through a rediscovery of the power of stories, community, and
social capital.
The IITT’s one-day conference features 15 sessions grouped in three streams:
People and Performance; Techniques and Technologies, and Making Training More
Effective. It is intended for IT trainers and managers who want to keep up-to-date
with the latest developments in their field,
Colin Steed, chief executive of the IITT, explained: “Each of the three
conference streams investigate key issues in training. These include making
the most effective use of whatever delivery technology you have at your disposal;
ensuring the effective transfer of learning to the workplace, and human value
management – both how to recognise the true worth of each individual and
how to measure their full value to the organisation.”
He added: “We have been working hard to keep the conference fees as low
as possible so that practising trainers can afford to come – and we are
delighted to acknowledge some help in this respect from the event’s sponsor,
IT Training magazine.
“Moreover, we are also delighted that advance bookings for the conference
are already well into three figures. So the conference should provide an excellent
opportunity not only to discover some real-world, practical solutions that are
relevant to every trainer and training manager today but also to network with
your colleagues and competitors.”
About the IITT Conference
The only conference of its type in Europe, the Institute of IT Training’s
National Trainers’ Conference takes place on Tuesday 18th May at the Royal
Court Hotel, Coventry, and is for IT trainers and managers looking to grow their
skills and keep up-to-date with the latest developments in the field.
Expanded in response to demand from last year’s delegates, the one-day
conference this year features no fewer than 15 sessions grouped in three streams:
People and Performance, Techniques and Technologies, and Making Training More
Effective.
Another added feature in this year’s conference is a reception, giving
delegates the chance to exchange ideas with their peers and make friends to
keep in touch with throughout the year. This year’s exhibition is also
larger, with 15 companies demonstrating the latest products and services in
IT training.
IITT members can attend the conference for £195. Non-members may attend
for £295.
About the Institute of IT Training
Formed in November 1995, the Institute of IT Training (IITT) provides a professional
membership structure for all individuals involved in IT Training. Other key
services include publishing standards that encompass all aspects of IT training,
development and delivery and a comprehensive accreditation programme for any
training service organisation.
Within the IT training industry, the IITT is driving standards through its
competency frameworks and by encouraging world-leading qualifications such as
TAP and CeLP. The Institute works with other organisations and professional
bodies - first, to ensure its standards are as widely accepted as possible,
and secondly to recognise other qualifications and experience and accept these
against defined competency frameworks as evidence towards its own professional
membership.
The IITT’s philosophy is that the qualifications for admission to individual
membership bands should realistically reflect job roles in the workplace. Therefore,
qualification is achieved by proving competence in clearly defined training
skills areas, along with technical expertise in the candidate's area of activity.
The Institute provides a comprehensive range of benefits and exclusive support
services for its membership. It also organises a range of awards – presented
annually in February – to encourage and celebrate excellence within the
IT training world.
Further information from:
Colin Steed, IITT, 0845 0068858
Bob Little, Bob Little Press & PR, 01727 860405
www.iitt.org.uk
