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Microsoft Great Plains remote support via web sessions, remote desktop connection and skype support for Worldwide clientele
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Microsoft Great Plains remote support via web sessions, remote desktop connection and skype support for Worldwide clientele
Alba Spectrum Group, USA/Canada: 1-866-528-0577, 1-630-961-5918, Europe: +44 20
8123 2580, +45 36 96 55 20, Mexico: 52-55-535-04027, Brazil: 55-11-3444-4949,
help@albaspectrum.com skype:
albaspectrum
Microsoft Great Plains remote support via web sessions, remote desktop
connection and skype support for Worldwide clientele
Microsoft Dynamics GP clients, especially in the US country side need only
occasional support plus version upgrade every two years. Plus Microsoft Business
Solutions requires customers to be in the annual enhancement program, so be
prepared to pay annual fee. MBS VAR can repair your annual enhancement and
re-enroll you back. Lets look at typical remote support subjects:
Upgrade. Remote support scenario is the following. You backup your DYNAMICS
and Company database, zip it and upload on ftp site or FedEx/UPS to us on the
DVD. We upgrade it over the weekend and install it on the server. Then we do WS
installation training for your IT people and train users over the web session to
use new interface (typically minimal change to the existing functionality plus
new options if you wish to use new features)
Report Design. In ReportWriter we use remote desktop connection or web
session to your environment, then use your computer remotely or copy REPORTS.DIC
and design reports in our office and then move it to your environment. Crystal
Reports Microsoft Dynamics GP is encouraging you to use MS SQL Reporting
Services, however Crystal Reports might be upgraded and will do the job as well.
We can analyze your Crystal Reports on the subject of compatibility with the new
version if needed.
Reporting Issues. When we are talking about Report Writer reports typically
the problems relate to user security (when REPORTS.DIC is replaced with new
version and this new version doesnt have specific report included) probably
80% of the cases. Another typical scenario when REPORT.DIC becomes corrupt and
we need to repair it export all the reports and import them into clean version
of REPORTS.DIC
User/Batch Locking. This happens when you post large batch and your computer
suddenly crashes. Great Plains uses dexterity engine of your workstation to
control posting phases you see the reason. There are efficient SQL scripts,
but in some cases you need advanced technique (when you crash Payroll posting or
Edit/Print AP checks process, etc)
Customization Upgrade. Traditional clients typically have Great Plains
Dexterity customizations, which is initial programming tool, designed back in
the beginning of 1990th. You should request your formal Dexterity developers to
give you source code (DYNAMICS.DIC with your customization in). In this case you
can contract another MBS customization partner when needed for customization
modification and upgrade.
About Alba Spectrum Technologies. Alba Spectrum Technologies is joint venture of
several IT and business consulting companies, now operating as single business
entity. We have local presence in the Houston, Chicago, New York, Los Angeles,
San Diego, Dallas, Miami, Atlanta, Denver, Phoenix, New Orleans, Minneapolis,
San Francisco, LATAM & Brazil, Germany, Russia, South East Asia and Oceania. We
believe in the coexistence of Java (J2EE, EJB, Linux, Unix), Oracle and
Microsoft (.Net, C#, VB) platforms and systems and specialize in several product
lines and cross platform integration, customization, heterogeneous report
design, plus we provide ERP/CRM systems comparison and reviews, not being
committed to just on MRP platform. We also stake on XML cross-platform data
interchange to be advanced in the coming decade.
Alba Spectrum Technologies websites:
http://www.albaspectrum.com
http://www.greatplains.com.mx
http://www.enterlogix.com.br
http://www.ronix-systems.de
Alba Spectrum Group, USA/Canada: 1-866-528-0577, 1-630-961-5918, Europe: +44 20
8123 2580, +45 36 96 55 20, Mexico: 52-55-535-04027, Brazil: 55-11-3444-4949,
help@albaspectrum.com skype:
albaspectrum
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